GIFT VOUCHER - TERMS AND CONDITIONS

1. Introduction

These terms and conditions govern the purchase, use, and redemption of gift vouchers issued by Point Cook Chiropractic Health & Wellness Centre (“the Company”). By purchasing or using a gift voucher, you agree to abide by these terms and conditions.




2. Purchase of Gift Vouchers

2.1 Gift vouchers are available for purchase online or in-store.

2.2 Vouchers can be purchased in specified denominations or as custom amounts, subject to a minimum and maximum value.

2.3 Payment for gift vouchers must be made in full at the time of purchase.




3. Redemption

3.1 Gift vouchers can be redeemed only at Point Cook Chiropractic Health & Wellness Centre and Meadows Life Chiropractic Health & Wellness Centre stores or on our website [pointcookchiro.com.au].

3.2 Vouchers must be presented on the day of the appointment otherwise payment of the full fee must be made.

3.3 Vouchers cannot be exchanged for cash, reloaded, or transferred.

3.4 If the total purchase exceeds the value of the voucher, the remaining balance must be paid by the customer using an accepted payment method.

3.5 Service-specific gift vouchers are for one use only, i.e. A 1 hour massage voucher cannot be broken down to 2 x 30 minute massages.

3.6 Gift vouchers are not to be combined with other vouchers and is not valid with other promos and offers.




4. Validity and Expiry

4.1 Gift vouchers are valid for 3 years from the date of issue.

4.2 After the expiry date, any remaining balance will be forfeited, and the voucher will no longer be valid.

4.3 Named Service must be booked and taken within 12months – after which the Value (amount paid) of the voucher is valid for a further 2 years.




5. Non-Refundable and Non-Transferable

5.1 Gift vouchers are non-refundable and cannot be exchanged for cash or other forms of credit.

5.2 Vouchers are intended for use by the original purchaser or recipient and are not transferable.




6. Lost or Stolen Vouchers

6.1 The Company is not responsible for lost, stolen, or damaged vouchers.

6.2 Replacement vouchers will not be issued under any circumstances.




7. Fraud and Abuse

7.1 The Company reserves the right to cancel a gift voucher or refuse its redemption if fraud, tampering, or abuse is suspected.

7.2 Any misuse of vouchers may result in cancellation of the voucher and/or legal action.




8. Practice’s Right to Amend

8.1 The Company reserves the right to amend these terms and conditions (including to introduce new fees) at any time without prior notice.

8.2 Any changes will be effective immediately upon publication on our website or in-store.

8.3 Meadows Life Chiropractic reserves the right to cancel a gift certificate if we deem such action necessary. If so, we may either provide a replacement gift certificate of equivalent value unless we suspect fraud in relation to a gift certificate. The gift certificate remains our property.

8.4 Prices are subject to change periodically. At the time of redemption, if a service price is more than the amount the voucher was purchased for, the recipient is required to pay the difference




9. General

9.1 The purchase and use of gift vouchers are governed by Australian Consumer Law. For more information, visit: https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/business-practices/gift-vouchers-and-gift-cards

9.2 For any questions or concerns regarding gift vouchers, please contact 03 9394 8888.